Security and Payment
LAST UPDATED: 2/11/2024
At Shpd, your security is our priority. All payment transactions are securely processed and encrypted through Stripe and Cowpay. Payments on our site are facilitated through Cowpay, utilizing systems developed by Fawry Pay and the National Bank of Egypt.
Sender's Responsibility
LAST UPDATED: 2/11/2024
As the sender, you are fully responsible for the contents of your shipment. All items must comply with local and international laws. Shipping prohibited or unsafe items can result in the cancellation or return of your shipment, with a deduction of shipping label fees (30%, capped at 150 EGP), or destruction if deemed hazardous.
For a list of prohibited items, please visit: Prohibited Items List
Compensation for Shipments
LAST UPDATED: 2/11/2024
Damage or Loss of Packages:
The shipping company will compensate customers for the declared value of the shipment as indicated on the invoice, up to a maximum of $1,200.
Damage or Loss of Documents
Compensation for documents will be provided according to the terms of the insurance policy, provided the shipment is insured.
Steps to File a Compensation Claim:
- Documentation: Customers must take photos of the packages or documents both before and after packing to initiate the compensation process.
- Proof of Damage: If the shipment is damaged, the recipient must:
- Provide photographic evidence of the damage upon receipt
- File a complaint with the delivery representative.
- Contact the shipping company in the destination country on the same day to establish their right to claim compensation.
Legal Notes:
- Customer Responsibility: It is essential for customers to understand that providing evidence (such as photos) is a crucial requirement for a successful compensation claim.
- This policy is important for protecting customer rights and ensuring a smooth shipping process. Adhering to the specified procedures is vital for obtaining the compensation owed.
- The Customer must revise insurance policy, packing criteria, prohibited items and non compensated items before booking.
Shipping Refunds
LAST UPDATED: 2/11/2024
- Cancellations by the Shipping Company: If the shipping company initiates a cancellation, customers are entitled to a full refund of 100%.
- Customer-Initiated Cancellations: Should customers decide to cancel their shipment before it departs, they can receive a refund of 70%.
Weight and Dimension Measurement Guidelines
LAST UPDATED: 2/11/2024
Shipping costs are determined by the weight and dimensions provided by the sender. Please note that measurements may be re-evaluated during transit. If discrepancies are found, this could lead to additional charges or the return of the shipment, with a deduction of up to 30% (maximum of 150 EGP).
Once a shipment has left the sending country, any extra fees must be covered by the sender, as returns are not an option. Non-payment of these fees may unfortunately result in the destruction of the shipment.
Packaging Guidelines
LAST UPDATED: 2/11/2024
The sender is responsible for proper packaging:
- Document Packaging: Use an A4-sized envelope, as size can affect shipping costs.
- Parcels Packaging: Use sturdy boxes (no substandard or gift boxes) to prevent the need for repackaging during transit, which could affect size and weight. Ensure contents are securely packed to avoid pressure on the box sides.
Delivery Timeline
LAST UPDATED: 2/11/2024
Delivery timelines begin the day after the shipment is handed to the courier and are counted in business days. This excludes public holidays and customs clearance. Shpd does not guarantee delivery times; therefore, if your shipment does not arrive as expected, losses incurred will not be compensated.
Undisclosed Items
LAST UPDATED: 2/11/2024
A fine of 10,000 EGP will be imposed for shipping any item without disclosure at booking. This fine also applies if necessary documentation and approvals for listed items are not provided.
Customs Fees
LAST UPDATED: 2/11/2024
Customs duties or clearance fees may apply, determined by the local customs authority and the shipping company in the destination country. These fees are the recipient's responsibility, and delays in payment may lead to delivery delays.
Customs Inquiries
LAST UPDATED: 2/11/2024
The customs authority may request additional information about the sender or recipient. It is the customer’s responsibility to communicate with customs, as Shpd cannot respond on your behalf.
Pickup of Shipments
LAST UPDATED: 2/11/2024
- A representative will be scheduled to pick up shipments the next business day after booking. While same-day bookings are possible, they are not guaranteed. If the representative does not arrive, please contact customer service for arrangements.
- Shipments from Egypt cannot be delivered to any branch of the shipping company. In such cases, the bill of lading will be void, and shipping fees will not be refunded, with potential penalties for branch delivery.
- For pickups in centers or villages, service may not be available daily. Typically, pickups occur within two to three business days and may only happen once a week.
Delivery of Shipments
LAST UPDATED: 2/11/2024
- For shipments arriving in Egypt, deliveries are made to the recipient's address, with the representative contacting them to arrange delivery.
- In rural areas, deliveries may not occur daily. Representatives usually arrive within two to three business days and may only service these areas once a week.
- Address or contact changes after issuing the shipping bill may incur penalties and additional fees.
Customer Service
LAST UPDATED: 2/11/2024
We recommend contacting customer service in advance to confirm shipping options or required documentation in both sending and receiving countries to ensure a smooth delivery process.
Policy Modifications
LAST UPDATED: 2/11/2024
Shpd, operated by Royal Works, reserves the right to modify these terms and policies at any time without prior notice.
Acceptance of Terms
LAST UPDATED: 2/11/2024
By using Shpd’s services or making payments, you agree to these terms and conditions. The company reserves the right to change these terms as necessary.