Shipment Insurance Made Simple
We insure both documents and parcels. This page explains what's covered, what isn't, and how a claim works.
Documents
Document Insurance Overview
When shipping documents, it’s crucial to follow our packaging guidelines to safeguard your important items and ensure a hassle-free delivery.
Lost Uninsured Shipments
If your shipment is lost and uninsured, we will compensate you for the shipping fees only.
Lost Insured Shipments
For insured shipments that go missing, you could receive up to $100 in compensation. The exact amount will be determined by our shipping team after you provide details about the lost documents and their contents.
In Case of Damage
Whether insured or not, if your documents are damaged, you’ll need to initiate a claim. This process requires you to submit:
- A photo of the damaged documents
- An image of the packaging, including the envelope used for shipping
Parcel
Parcel Insurance Overview
To protect your parcels, we recommend adhering to our packaging instructions for safe shipping. When sending non-personal items, please include an invoice that states the item’s value, as this is necessary for customs clearance and determining insurance coverage.
Keep in mind, the maximum insurance coverage is $10,000. If the declared value exceeds this limit, only $10,000 will be covered. Insurance applies only to lost items.
Claims Process for Damaged Parcels
If your parcel arrives damaged, here’s how to initiate a claim:
Proof of Damage:
The recipient must sign for the delivery and file a complaint.
Packaging Photos:
The sender should provide images of the internal and external packaging prior to shipping.
Parcel Photos:
Once received, the recipient should send photos of the parcel—both inside and out—along with clear images of any damaged items.
After reviewing the submitted materials, we will assess whether the packaging was adequate. If it meets our standards, compensation will be based on the declared value of the contents. If the packaging is deemed insufficient, compensation may be denied or reduced at the discretion of our management team.
Important Note:
Please note that our insurance does not cover fragile items or those prone to breaking.
If anything goes wrong with a shipment, contact us and we'll walk you through the claim.